Privacy Policy

Welcome to gamecoach.ai, an AI-powered coaching platform designed to enhance your gaming journey through personalized insights and feedback. This Privacy Policy ("Policy") explains how gamecoach.ai ("we," "our," or "us") collects, uses, protects, and manages personal information ("Personal Data") provided by users ("Users" or "you") of our platform and services ("Application").

By accessing or using gamecoach.ai, you agree to the terms of this Policy and consent to the collection and processing of your information as described below.

1.COLLECTION OF PERSONAL DATA

Directly provided information

• 1.1When you register, customize your profile, or participate in optional surveys, we may collect information such as your email address, demographic details, and any other Personal Data you voluntarily share with us.
• 1.2If applicable, our Application may also access and analyze certain in-game actions and statistics via authorized third-party APIs (e.g., kills, objectives, or match data). We do not record direct client inputs such as keystrokes or mouse movements.

Automatically collected information

• 1.3 Session data and in-game actions to improve Application performance and user experience.
• 1.4 Cookies and other tracking technologies to support functionality, analytics, and service improvements.

2.Use of Personal Data

• 2.1 We use Personal Data to:
  • Personalize your coaching experience based on your gameplay.
  • Analyze and improve the Application’s performance and features.
  • Manage user engagement activities such as contests, surveys, or promotions.
  • Enhance our website and services through aggregated feedback and analytics.

3.SHARING OF PERSONAL DATA

• 3.1 We respect your privacy and do not sell or trade your Personal Data. We may share limited information in the following cases:
  • Service providers: With trusted third parties who assist us in operating the Application, under confidentiality obligations.
  • Legal reasons: To comply with laws, enforce our policies, or protect the rights, property, or safety of gamecoach.ai, our users, or others.
  • Aggregated/non-personal data: Non-identifiable information may be shared for analytics, marketing, or research purposes.

4.USER RIGHTS AND DATA MANAGEMENT

• 4.1Access & Correction: You may see the data we hold about you and request updates if it’s inaccurate.
• 4.2Account Deletion: You may request deletion of your account and associated Personal Data by contacting us at Privacy@eneba.com
• 4.3Data Security: We implement industry-standard security measures (e.g., SSL encryption) to protect against unauthorized access or disclosure
• 4.4Opt-Out: Users may opt out of certain data uses, such as cookie-based tracking, through browser settings or third-party opt-out tools
• 4.5Withdraw Consent: You may revoke previously given consent at any time.
• 4.6Data Portability: You may request a copy of your data in a structured, machine-readable format where legally applicable.

5. LEGAL COMPLIANCE

• 5.1Children’s Privacy (COPPA): gamecoach.ai does not knowingly collect data from children under 13 years of age. If we learn that we have inadvertently collected Personal Data from a child under 13, we will promptly delete such information.
• 5.2California Privacy Rights (CalOPPA/CCPA): We comply with applicable California privacy requirements, providing transparency and control over your Personal Data.
• 5.3GDPR Compliance: For users in the EU, we process Personal Data in accordance with the General Data Protection Regulation (GDPR), ensuring rights such as access, rectification, and erasure.

6. DATA RETENTION

• 6.1We retain Personal Data only for as long as necessary to fulfill the purposes outlined in this Policy, considering the type of data, legal obligations, and potential risks of unauthorized use.

7. THIRD-PARTY SERVICE PROVIDERS

• 7.1We engage third-party providers for hosting, analytics, or operational support. These providers are bound by agreements requiring them to protect your Personal Data and use it only for agreed purposes.

8. THIRD-PARTY SERVICE PROVIDERS

• 8.1Your Personal Data may be transferred and processed outside your country of residence. Where such transfers occur, we ensure they are made in compliance with applicable data protection laws and with adequate safeguards in place.

9. UPDATES TO THIS POLICY

• 9.1We may update this Privacy Policy from time to time. Changes will take effect immediately upon posting, and continued use of gamecoach.ai means you accept the updated terms.

10. CONSENT

• 10.1By using gamecoach.ai, you acknowledge and consent to the collection, use, and sharing of your Personal Data as described in this Privacy Policy.

For all inquiries relating to this Privacy Policy, our privacy practices, or to exercise your data protection rights, please contact us at:

Data Privacy Officer

Privacy@eneba.com